Returns Policy

We want you to be happy with your order. If something is not right, here is how returns work at IDML Workwear.

Plain (undecorated) items

You can return standard range products within 30 days of delivery, as long as they are unworn, unwashed, in their original packaging and in new condition. Items with any noticeable wear cannot be returned.

Decorated and special-order items

Because embroidered, printed and personalised items are made to your order, we cannot accept them back unless they are faulty or we have made a mistake. The same applies to special-order and non-standard items. Please check your proof and sizes carefully before approving.

Safety boots

Safety boots returned when they are not faulty and were not sent in error carry a £5.90 administration charge.

Faulty, damaged or incorrect items

Please let us know within 48 hours of delivery by calling 01983 528088, and confirm in writing to salesteam@idml.com within 3 working days. We will refund the return postage and repair, replace or refund as appropriate.

How to return

• Email salesteam@idml.com with your order number, the date of purchase, the items you want to return and the reason. We will reply with a returns (RMA) number, and please tell us whether you would like a replacement or a refund.
• Pack the items securely in their original packaging, with the returns number clearly marked on the outside of the parcel.
• Send them to: IDML Workwear - Returns, Bernard Way, Riverway Industrial Estate, Newport, Isle of Wight, PO30 5YL.

Unless the item is faulty or incorrect, return postage is your responsibility and is not refunded. We recommend a tracked service.

Refunds

Once we have received and checked your return, we will refund you to your original payment method within 14 days. Returns that do not meet this policy may be sent back to you at your cost.

This policy does not affect your statutory rights.